Much has been said recently about appliances (hardware appliances, virtual appliances) as the new delivery vehicle for technology. However not much has been talked about in terms of what that true appliance experience should be like. Many vendors are dumping their software into a preload image on a piece of hardware and declaring appliance victory. There is much more to the appliance experience than a preload.
This preload-only-appliance leads to very unpleasant surprises when, after the first happy day experiencing the ease of install, the user returns the next morning to find that same old monster of a software program in all of its massive complexity staring them right in the face.
The appliance experience is much more than a simpler install experience. The appliance experience should apply across the full life cycle of use of the appliance.